Last​ ​Updated​ ​on the 1st of July 2023

We value your privacy at Child Nutrition Experts. This Privacy Policy aims to clarify how we collect, use, share, and safeguard the personal information you provide to us when accessing our website, purchasing our products or services, or interacting with us on social media. It also outlines your rights concerning the information we collect.

Please carefully read this Privacy Policy. We will indicate any updates to this Policy by revising the "last updated" date at the top of the Policy. Changes will become effective immediately upon publication on our website, and by continuing to use our site(s), you waive specific notice of any Policy changes. We recommend reviewing this Privacy Policy periodically, especially when using our website or engaging with us on social media. Your continued use of our website after the revised Privacy Policy is posted signifies your acceptance of any revised changes.

INFORMATION WE COLLECT
We gather various types of information from you when you visit our website, make purchases, or engage with us on social media. By agreeing to this Privacy Policy, you explicitly consent to the collection, usage, processing, and sharing of the data described below. We may share this data with third-party processors when necessary for our legitimate business interests. The information We collect may include:

PERSONAL DATA
Personal data refers to information that can specifically identify you, such as your name, shipping address, email address, telephone number, or demographic details like age, gender, or place of residence. By voluntarily providing this information on our website or any mobile application or social media platform, you consent to sharing it with us. You may provide this data when registering or making purchases on our website. Additionally, you may choose to disclose this information when engaging in activities such as responding to blogs, contacting us with inquiries, or participating in our communities or on our social media pages, accounts or channels with posts or comments or group training. While providing this data is optional, refusing to do so may restrict your access to certain benefits on our website or hinder your ability to make purchases.

DERIVATIVE DATA
Derivative data refers to information automatically collected by our servers when you visit our website. This includes details such as your IP address, browser type, the dates and times of your website access, and the specific pages you view. If you are using a mobile application, our servers may also collect information about your device name and type, phone number, country of origin, and interactions with our application. Additionally, derivative data may include information collected by third-party service providers, such as advertising and analytics companies. This can encompass data from cookies, log files, or web beacons. It's important to note that derivative data collected by third-party service providers generally does not identify a specific individual.

FINANCIAL DATA
Financial data refers to information related to your payment method, such as credit card or bank transfer details. We collect this data to facilitate your purchases, orders, returns, or exchanges of products or services through our website and associated mobile apps. It's important to note that we only store a limited amount of financial data. The majority of the financial data is transferred to our payment processors, including PayPal, or Stripe. We encourage you to review the respective privacy policies of these processors to understand how they handle, disclose, and protect your financial data.

SOCIAL NETWORKING DATA
Social networking data refers to personal information that we may obtain from social networking sites and apps such as Facebook, Instagram, TikTok, YouTube, LinkedIn, Twitter, Snapchat, or other similar platforms, even if they are not explicitly mentioned here. This information may include your name, social network username, location, email address, age, gender, profile picture, and any other publicly available information.

If you prefer that we do not access this information, we kindly request that you visit the respective social networking site or app and adjust your privacy settings accordingly. By doing so, you can control the extent to which your personal information is accessible to us through these platforms.

MOBILE DEVICE DATA
If you access our website through a mobile device or app, we may collect certain information about your mobile device. This information may include your device ID, the model and manufacturer of your device, and location information. This allows us to optimise your user experience and provide you with relevant content and features based on your device and location.

GEOLOCATION DATA

General location information based on your IP address or other geolocation methods.

CHILDREN AND SENSITIVE DATA

We do not knowingly collect personal information from individuals under the age of 16. If we inadvertently collect such information, we will delete it promptly upon discovery. We also do not request or process sensitive personal data unless legally required or with your explicit consent.

We kindly ask that you refrain from providing any sensitive data to us through public postings, email communication, or any other means. This includes information such as your social security number, health data, genetic data, or details about your ethnic origin, religious beliefs, or criminal history. If you choose to share such information with us, you are giving your consent for us to use, store, and process it in accordance with this privacy policy.

HOW WE USE YOUR INFORMATION
The information we collect from you is used to provide you with our products and services, fulfill our obligations to you, personalize your experience with our company and website, and inform you about other relevant products and services that may interest you. We may store and process your data to serve our legitimate business interests, such as facilitating purchases, website interactions, and others.

Specifically, we use the information for, but not limited to the following purposes:

-Creating and managing your account.

-Delivering products or services that you have purchased.

-Communicating with you.

-Processing payments or refunds.

-Providing You with the information or Offerings that You have requested.

-Entering into a contract with you.

-Notifying you about new offerings.

-Engaging with you on social media platforms.

-Sending newsletters and updates about our company or website.

-Delivering targeted advertisements.

-Requesting feedback from you.

-Notifying you of updates to our product and service offerings.

-Resolving disputes and troubleshooting issues.

-Personalizing your profile for a more tailored experience.

-Compiling anonymous statistical data for our own or third-party use.

-Assisting law enforcement when required.

-Preventing fraudulent activity on our platforms.

-Analyzing trends to enhance our website and our offerings.

-Provide, operate, and maintain our website.

-Improve, personalise, and expand our website.

-Understand and analyse how you use our website.

-Develop new products, services, features, and functionality.

THIRD-PARTY PROCESSING

We may engage trusted third-party service providers to process your information on our behalf, including data storage, hosting, payment processing, and marketing services. These entities are obligated to protect your information and process it solely for the purposes specified by us.

Note that Child Nutrition Experts has no access to or control over these cookies that are used by third-parties.

EXTERNAL LINKS

Our Website may contain links to external websites. We are not responsible for the privacy practices or content of these websites. We recommend reviewing their respective privacy policies.

TRACKING TECHNOLOGIES

LOG FILES

Child Nutrition Experts follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.

COOKIES AND WEB BEACONS

Like any other website, Child Nutrition Experts uses ‘cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information. Please consult Our complete Cookies Policy here.

PIXEL TAGS

We may use a pixel tag, which is a small graphic file that allows Us to monitor the use of Our website and provide Us with information regarding Your interaction with the website. These tags may collect the IP address from the device You are using, and the browser type. Pixel tags are also used by Our third-party partners to collect information when You visit Our website, and We may use this information to display targeted advertisements.

EMAIL CONFIRMATIONS

We may receive email confirmations when You open an email from Us. This allows Us to determine if users are responding favorably to Our email communications and to improve those communications.

OTHER TECHNOLOGIES

Other data technologies may be used that collect comparable information for security, fraud detection, and similar purposes, to give Us information about Your use of Our website, and to greater improve Our website and service offerings to You.

DATA SECURITY

We implement reasonable security measures to protect Your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission or storage is entirely secure. We cannot guarantee complete security of any information You transmit to Us.
By giving Your consent to this Privacy Policy, You acknowledge that Your personal data may be available, via the internet, around the world. We cannot prevent the use or misuse of Your data by other parties.
We will notify You promptly of any known breach of Our security systems or Your data which might expose You to serious risk.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred and processed in countries outside of your country of residence. We will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

CHILDREN'S PRIVACY

Our Website is not directed to individuals under the age of 16. If You are under the applicable age of consent in Your country, do not access or use Our website or related products or services. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will promptly delete the information.

EMAIL AND MARKETING COMMUNICATION

If you provide us with your email address, we may send you marketing communications and newsletters about our products, services, and updates. You may withdraw your consent at any time.

YOUR RIGHTS

You have certain rights with respect to Your personal data, as outlined below. Note that We may charge You a reasonable fee for actions that You ask Us to take with respect to Your data. In addition, We reserve the right to request that You provide Us with evidence of Your identity before We take any action with respect to the exercise of Your data rights.

CCPA Privacy Policy (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer's personal data, not sell the consumer's personal data. We do not sell your personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Privacy Policy (Data Protection Rights)

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at hello@childnutritionexperts.com